App Development
1 min

Bridging Operational Gaps with Agile Digital Solutions

Discover how an agile-driven digital modernisation streamlined a leading company's operations, aligning merchandisers with internal systems for efficiency.

Case study image
Written by
Dean Spooner
Published on
November 1, 2023


In the rapidly evolving landscape of this legacy industry, keeping pace with technological advancements, especially in mobile app development, is paramount. The synchronisation between various arms of the supply chain, particularly between merchandisers and the core systems, is essential for optimal performance. Facing this intricate challenge, a major company within this industry felt the weight of operational inefficiencies stemming from this disconnect.


This particular company's internal systems were not in tandem with the requirements and workflows of the merchandisers. This resulted in a lack of real-time status access, making the process cumbersome and inefficient. The admin team often found themselves caught in the crossfire, trying to bridge the gap but needed the necessary digital tools to do so.

SovTech's Agile Approach 

The agile methodology emphasises adaptability and customer collaboration. It’s broken down into several key components:

  1. Iterative Development: SovTech adopted short development cycles, called sprints, to focus on small, manageable units of work, allowing for constant reassessment and adjustment based on feedback.
  2. Feedback Loops: Regular meetings, often referred to as "stand-ups" or "retrospectives," ensured that the client's needs were always at the forefront. It ensured the mobile app for the logistics company was continually aligned with merchandiser needs.
  3. Cross-functional Collaboration: Bringing designers, developers, and stakeholders together, SovTech ensured that all angles were considered in the app's development, fostering innovation and comprehensive problem-solving.
  4. User Stories & Prioritisation: Understanding the pain points of the merchandisers, SovTech created user stories to define features. This prioritisation ensured that the most critical functionalities, like on-demand status access, were addressed first.
  5. Continuous Integration & Delivery: To ensure rapid and reliable deployment, SovTech incorporated a continuous integration and delivery system. This meant that the mobile app could be updated frequently, ensuring that the latest features and fixes were readily available to the users.

By incorporating these pillars of agile into the development process, SovTech not only addressed the immediate challenges but also laid a foundation for ongoing improvements and scalability.

The Outcome 

Leveraging cutting-edge mobile app development expertise, SovTech introduced a digital solution: the mobile order-tracking app, which is seamlessly integrated with the company's SAP system. This ensured that merchandisers had immediate access to order statuses through the mobile platform, reducing their dependency on manual checks or intermediary communication.

Thanks to mobile app development, the digitisation of this process led to a more autonomous system, allowing the company to reduce overheads, enhance customer self-service, and notably streamline its operations.


The challenges faced by this company, especially in an era where mobile app development is revolutionising industries, are not uncommon. Yet, with a proactive approach backed by agile methodologies and cutting-edge mobile app development techniques, SovTech demonstrated that operational inefficiencies can be effectively addressed. This transformation not only elevated the company's immediate operational capabilities but also positioned them favourably for future growth and challenges in an increasingly mobile-centric world.

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